A woman in Ghaziabad alleged that a Rapido bike taxi rider sent her inappropriate messages after a trip on April 20, 2026. The incident has sparked discussions about user safety and the potential misuse of customers’ contact details.
Anushka shared screenshots of the messages and a video clip on Instagram. In one of the messages, the rider complimented her appearance, saying, “Traditional mein achchi lag rahi thi (you looked nice in traditional clothes).” He even suggested meeting her the next day, adding, “Pehchaana nahi? Abhi toh drop karke aaya hoon (Didn’t recognise me? I just dropped you).” This unsolicited attention left Anushka feeling uncomfortable.
After receiving the messages, Anushka promptly blocked the driver. Rapido quickly responded to the situation with a public apology, calling the driver’s conduct “unethical” and “completely unacceptable.” They emphasized their commitment to user safety and stated that they uphold a gold standard in safety through stringent onboarding processes for drivers.
This incident is not isolated. There was a similar case where a Rapido rider was arrested for allegedly molesting a woman passenger during a ride. Such incidents have raised alarms among users about their safety while using ride-hailing services.
Concerns about rider conduct and user privacy have been amplified due to this incident. Observers are now questioning how effectively companies like Rapido can protect their users from such breaches of trust.
Rapido’s statement reflected their stance: “Rapido unequivocally condemns the incident reported in Bengaluru. The behaviour described is unacceptable and has no place on our platform.” Yet, as users share their experiences online, it remains to be seen how these incidents will affect public perception of ride-hailing services.
As discussions continue, many are left wondering what measures will be implemented to ensure the safety of passengers in the future. Details remain unconfirmed regarding any new policies or actions that may arise from this situation.
